Pennsylvania Teleclaims (PAT) is an automated self-service system used by persons with access to a touch-tone telephone to file biweekly unemployment compensation claims, access specific benefit payment information, or learn about the commonwealth’s unemployment compensation program, without the intervention of an agent. The automated services are available Sunday from 6 a.m. to 11 p.m. and Monday through Friday 6 a.m. to 9 p.m.
*PAT is available on all holidays observed on Mondays.
If you get a busy signal, please try again.
Claims filed Sunday will not be paid faster than those filed on Monday. Claims filed on Sunday and Monday are processed Monday night. Avoid the Sunday rush, for same day processing, file the PAT claim on Monday.
What’s Needed When Calling PAT
You will need the following when calling PAT to file a biweekly claim for benefits:
- access to a touch-tone telephone or a push button telephone with a tone-pulse switch;
- your Social Security number;
- your PIN (personal identification number);
- the amount of your gross weekly earnings for work performed in each week for which you are claiming;
- the gross amount of holiday pay and vacation pay for each week for which you are claiming (if applicable);
- if you were absent when work was available the gross wages you would have earned;
- a pen and paper to note important information.
How to File a Biweekly Claim by Telephone
You must file your biweekly claim in a timely manner. You may not claim benefits for the first week until the second week may also be claimed. PAT will accept a biweekly claim only during the Sunday through Friday period immediately following the two weeks you are claiming. If you do not file your claim on time, call the UC Service Center to determine if you qualify to file a late claim. If you need help or have questions about filing your biweekly claim through PAT, call your UC office for assistance.
PAT will begin by asking if your address has changed and if you want to file for the week specified. In addition, PAT will ask you questions regarding any work performed, if any holiday pay or vacation pay was designated for that week and if you were able and available for work. You will answer each question by pressing “1” for “yes” and “2” for “no” on your telephone keypad.
If you had earnings during the week you are claiming, you will be instructed to enter the gross amount of earnings. You must report all earnings for any work you performed, even if you have not yet been paid. If you were absent from work when work was available, you will be instructed to enter the gross earnings you would have earned if you had not been absent. If you received or will receive holiday or vacation pay for the week you are claiming, you will be instructed to enter the gross amount of holiday or vacation pay. You must report holiday or vacation pay in the week the holiday or vacation occurs, not when paid. PAT will instruct you to enter the gross amount of earnings, the gross earnings you would have earned when absent from work, gross holiday pay and gross vacation pay separately.
Note: All reported earnings, vacation pay and holiday pay are subject to verification with your employer. Therefore, it is important for you to provide complete and accurate information.
After you have completed the certification questions, you may choose to: (1) have your answers repeated; (2) clear your answers and begin again; or (3) have your claim processed. If a second week is available for you to claim, PAT will begin the certification process for the second week by asking if you wish to file for benefits for the claim week ending [PAT will state the available week]. PAT will ask if your answers for the second week are the same as they were for the first week. If your answers are the same, you will not need to listen to and respond to all the questions again. If the answers for the second week are not the same, PAT will present you with the questions for the second week.
- your address is not correct;
- you are working for an employer that is different than your previous one;
- you worked the first week, but not the second week; and,
- you are not able and available for work,
Important: Do not hang up the telephone until PAT tells you that your claim has been accepted or that your answers have been saved. If you hang up the telephone or get disconnected before PAT tells you that your claim has been accepted, you will have to call again to file your claim for benefits.