Pennsylvania (PA) Unemployment Biweekly Claim Phone Number

pat toll free phone numbersPennsylvania Teleclaims (PAT) is an automated self-service system used by persons with access to a touch-tone telephone to file biweekly unemployment compensation claims, access specific benefit payment information, or learn about the commonwealth’s unemployment compensation program, without the intervention of an agent. The automated services are available Sunday from 6 a.m. to 11 p.m. and Monday through Friday 6 a.m. to 9 p.m.

*PAT is available on all holidays observed on Mondays.

If you get a busy signal, please try again.

Claims filed Sunday will not be paid faster than those filed on Monday. Claims filed on Sunday and Monday are processed Monday night. Avoid the Sunday rush, for same day processing, file the PAT claim on Monday.

What’s Needed When Calling PAT

You will need the following when calling PAT to file a biweekly claim for benefits:

  1. access to a touch-tone telephone or a push button telephone with a tone-pulse switch;
  2. your Social Security number;
  3. your PIN (personal identification number);
  4. the amount of your gross weekly earnings for work performed in each week for which you are claiming;
  5. the gross amount of holiday pay and vacation pay for each week for which you are claiming (if applicable);
  6. if you were absent when work was available the gross wages you would have earned;
  7. a pen and paper to note important information.

How to File a Biweekly Claim by Telephone

You must file your biweekly claim in a timely manner. You may not claim benefits for the first week until the second week may also be claimed. PAT will accept a biweekly claim only during the Sunday through Friday period immediately following the two weeks you are claiming. If you do not file your claim on time, call the UC Service Center to determine if you qualify to file a late claim. If you need help or have questions about filing your biweekly claim through PAT, call your UC office for assistance.

PAT will begin by asking if your address has changed and if you want to file for the week specified. In addition, PAT will ask you questions regarding any work performed, if any holiday pay or vacation pay was designated for that week and if you were able and available for work. You will answer each question by pressing “1” for “yes” and “2” for “no” on your telephone keypad.

Click here to see a list of the PAT questions.

If you had earnings during the week you are claiming, you will be instructed to enter the gross amount of earnings. You must report all earnings for any work you performed, even if you have not yet been paid. If you were absent from work when work was available, you will be instructed to enter the gross earnings you would have earned if you had not been absent. If you received or will receive holiday or vacation pay for the week you are claiming, you will be instructed to enter the gross amount of holiday or vacation pay. You must report holiday or vacation pay in the week the holiday or vacation occurs, not when paid. PAT will instruct you to enter the gross amount of earnings, the gross earnings you would have earned when absent from work, gross holiday pay and gross vacation pay separately.

Note: All reported earnings, vacation pay and holiday pay are subject to verification with your employer. Therefore, it is important for you to provide complete and accurate information.

After you have completed the certification questions, you may choose to: (1) have your answers repeated; (2) clear your answers and begin again; or (3) have your claim processed. If a second week is available for you to claim, PAT will begin the certification process for the second week by asking if you wish to file for benefits for the claim week ending [PAT will state the available week]. PAT will ask if your answers for the second week are the same as they were for the first week. If your answers are the same, you will not need to listen to and respond to all the questions again. If the answers for the second week are not the same, PAT will present you with the questions for the second week.

PAT will inform you that your claim has been accepted or that your answers have been saved. If you meet all eligibility requirements, your claim will be processed immediately. When you indicate that:

  • your address is not correct;
  • you are working for an employer that is different than your previous one;
  • you worked the first week, but not the second week; and,
  • you are not able and available for work,
PAT will transfer your call to a UC Service Center so you may provide further information to a claims representative.

Important: Do not hang up the telephone until PAT tells you that your claim has been accepted or that your answers have been saved. If you hang up the telephone or get disconnected before PAT tells you that your claim has been accepted, you will have to call again to file your claim for benefits.

Comments

  1. Pamina5 says:

    I wish to file my bi weekly claim. I was told my two week time to file was 7/4/10
    but I cannot get through. Thank you. According to my latest determination, I
    should be receiving my weekly benefits. Is this correct? (By direct deposit)
    Carol Rick 211284740

  2. very annoyed says:

    I have been trying to file a partial claim for a week now and I keep on getting a recording “due to the high volume of calls we cannot take your call right now. No matter what ext you hit, you get that same message and you also get that message when you call after hours. Something is wrong here and needs to be looked into. I have tried calling every day since Wednesday July 28 2010, many times, I have also unblocked my number and left my SSN and my phone number and no one calls me back. I also tried to file on the website but I get kicked off. The numbers I have called are 1-888-313-7284 and also 570-562-4800. I hope someone looks into this as I am about to contact Harrisburg to find out what the problem is with filing a partial claim.

  3. Had the same problem, wound up beating the system by calling from different phone numbers.

  4. Major Consequences says:

    I have been calling the PA unemployment service line for over 2 months everyday faithfully till presently now on 08/09/2012. Its been over 60 days of calling a nd there’s still no answer what so ever. This is putting my entire life and my families life on hold, more in distress due to none payment since MAY. DO I have to contact FOX News of some other type of serious investigations to get this figured out? Currently there are no finances coming my way, for example to pay my ticket violations in court, and feeding with further care of my 4 year old child, unacceptable. Further actions will have me go to court not for only having warrents out for unpayment of my tickets but to sue the state for financial negligence to insure my child is wellfully taken care of. Please post.

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